We at PCMag believe users should be not only aware of the criticisms, but also informed of the facts before deciding whether to use Zoom.

The more people use Zoom, as so many have while working from home, the more it's come under scrutiny, which is probably for the best. The app's generous, free version also makes it a top choice for non-business, online get-togethers. For its stability alone, it's an Editors' Choice winner among video conferencing software. Long before the pandemic, Zoom's mission was to master the backend technology needed to make video calls less glitchy and more reliable, and the company has succeeded. With or without its boost in popularity, Zoom shines for its ease of use, excellent features, and phenomenal stability. Zoom Meetings (typically just shortened to Zoom) went from being a video conferencing app that hardly anyone outside the tech industry had heard of to a household name and verb. In a capitalistic system where winners and losers are declared in every tragedy, Zoom got the bittersweet luck of the draw when the COVID-19 pandemic struck.

Zoom test call